1-888-VTG(884)-6450
(647) 992-7798

FAQs

ALARM SYSTEM

  1. Home security alarms not only help to discourage burglars from breaking into your home, but they also give you an added peace of mind. Help reduce the burden placed on police departments responding to false alarms when real crimes are being committed elsewhere.

    Help prevent false alarms by following the checklist below.

    -Be comfortable with using your system
    -Know what happens when a panic button is pushed
    -Consider who should have access to your home and make sure they know your code and how to use the alarm
    -Test your system monthly
    -Always keep your emergency contact list up to date
    -Be aware of typical triggers, like securing all doors and windows before arming your system and that pets can set off motion detectors
    -Replace your batteries; check your manufacturer's instructions for how often
    -Call us before you remodel
    -Cover your smoke detectors during construction, building repairs, and major cleaning

  2. Your alarm needs a way to communicate with our Alarm Response Center. If you're thinking about switching, you should call us to discuss your options. We want you to be fully informed before you make the switch.

  3. Yes, some insurance companies provide up to a 20% discount on your homeowners insurance by having a security system. Please check with your insurance company for more information.

  4. Visionary would be able to take over your existing system and reprogram your existing system, as long as you are not contractually obligated with another alarm monitoring company. Depending on the panel type, your existing system may need to be replaced.

  5. Yes, in most cases you can still have service without needing a traditional phone line. VTG uses the latest monitoring technology and equipment, including GSM, IP Monitoring, wireless alarm panels, to meet your needs.

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MY DVR

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